At Artisan Heels, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a straightforward return process:
Return Policy
- Eligibility: Items can be returned within 30 days of receipt.
- Condition: Products must be unworn, in the original packaging, and include the original tags.
- Refund: Once we receive your returned item, a refund will be issued to the original method of payment. Please allow up to 10 business days for processing.
- Exceptions: Sale items are eligible for store credit only.
How to Return
- Request a Return: Visit our Returns Center to obtain a Return Authorization and pre-paid shipping label.
- Prepare Your Package: Place the items in their original packaging. Include the Return Authorization form.
- Send It Back to Us: Drop off your package at any UPS location.
Exchanges
- Availability: Exchanges are subject to item availability. We can hold items for exchange while awaiting your return, or immediately initiate an exchange with a credit card guarantee.
