Product Information
Q: What sizes are available for your handmade heels?
A: Our heels typically run from size 6 to size 11. We recommend that half sizes order the next size up as our shoes are designed to accommodate slight stretching of the leather.
Q: How can I break in my new heels?
A: Wear your new heels around the house to soften the leather gradually. This helps the shoes to mold to your feet comfortably.
Care Instructions
Q: How should I care for my handmade heels?
A: To maintain the quality of your heels, clean them with a mild soap solution and condition the leather occasionally. Avoid prolonged exposure to water.
Ordering and Shipping
Q: Do you ship internationally?
A: Currently, we offer international shipping to most countries. Shipping rates and times vary depending on the destination.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 30 days of purchase, provided the heels are unworn and in their original condition.
Q: How do I make a return or exchange?
A: Please contact our customer service to initiate a return or exchange. We strive to process all returns within 10 business days.
Additional Support
Q: How can I contact customer service?
A: You can reach us at [customer service email], where our team is ready to help with any inquiries.
